Refund policy

  1. Exchange and right of withdrawal

6.1 For agreements that have been concluded via the website or in any other way in which electronic communication is used exclusively, the Customer has the right to exercise a right of withdrawal without penalty and without stating reasons within 14 days after delivery of the goods. order in question. Outside this period, The New Chapter can no longer accept returns.

6.2 If the Customer has made use of the right of withdrawal as stated in the previous paragraph, The New Chapter will reimburse the purchase price of the returned items, minus the shipping costs. This happens within 14 working days after receipt of the return on the account from which the amount originates.

6.3 During the cooling-off period, the Customer must handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product.

6.4 The New Chapter only accepts exchanges / returns for which the instructions have been followed. The right of return does not apply if:

  • Goods not registered within 14 days of delivery.
  • Goods are returned after 14 days.
  • Goods are damaged by the Customer.
  • The Customer himself has tried to repair an article.
  • Missing attachments to the goods.
  • The goods are no longer in the same salable condition as when they were delivered.

6.5 The Customer is responsible for the return. The New Chapter assumes that the Customer returns the shipment in the same way. Free returns or returns without registration will not be accepted.

6.6 Any loss of a return shipment is the sole responsibility of the Customer.

6.7 The costs for returning the product are for the account of the Customer.

6.8 In the event of an exchange, The New Chapter will pay the shipping costs of the replacement item once. This only applies to items that have been delivered without a discount and does not apply to free deliveries.