Of course! When you place an order above €99, we will ship your package for free! For orders under this amount you pay €4.95 shipping costs in the Netherlands and €5.95 to Belgium.

When placing your order and in your order confirmation you will see the expected delivery time - this depends on the type of item and the shipping method. Once your order has been shipped, you will receive a confirmation with a Track & Trace code, with which you can track the shipment.

No problem, we will solve it for you! You will automatically receive a shipping confirmation as soon as we have completed your order. Your order will be picked up by Post NL within 24 hours. They will let you know as soon as possible via track & trace when your package will be delivered. We will process orders placed during the weekend as quickly as possible on the next working day.

We send packages with Post NL.

Ordering is very simple. Check out the next steps below and you will immediately know how to order.

Go to 'Collections'. You get the choice of boys, girls or unisex. After choosing your gender, you can choose from different types of clothing. Whichever menu choice you click (gender or type of clothing), you will eventually arrive at a filter menu.

You can use the filter menu to search for a product even more specifically. Click on a size and, if necessary, the type of garment or a specific color. If you like an article, you can click on the image.
The product is displayed and you can choose a size. Once you have chosen the size and if the size is in stock, you can click "Shop now" and the item will be added to your basket.

Within your shopping cart you have the option to view it and pay. If you want to proceed with payment, you will go to the check-out page. If you have an account with us, you can also log in here or continue as a guest. Once all this has been completed, select 'Continue sending'. Then choose the desired shipping method and in the next step the desired payment method. Click on 'Review order' to check all information and if this is correct you can place the order.

Unfortunately, it sometimes happens that our e-mail ends up in the "junk mail". You can add our email address to safe recipients to prevent this.

If you have not received a confirmation and it has not ended up in your junk mail, you can see within your account whether the order went well, if you have an account with us. If the payment status is Paid and the fulfillment status is Open , then everything is fine and the order will be shipped as soon as possible. If the payment was not successful, you can contact our customer service so we can assist you further.

If you have not received confirmation and you do not have an account with us, we will be happy to check it for you. Please contact our customer service by calling +3185 1053549 or emailing customerservice@thenewchapter.com. It may also happen that an incorrect email address has been provided and that you have therefore not received any emails. As a result, you will not see the order in your account and it is best to contact us. This can be done via our customer service, which can be reached on +3185 1053549 or via customerservice@thenewchapter.com. There is a chance that the order has been received by us and that the items have been reserved. If you order again because you think it did not go well and multiple orders are ultimately sent, they cannot be returned free of charge.

Don't worry! You will automatically receive a shipping confirmation as soon as we have completed your order. This will be within 24 hours of ordering. PostNL will let you know as soon as possible via track & trace when your package will be delivered. We will process orders placed during the weekend as quickly as possible on the next working day.

We are sorry to hear that you want to change/cancel an order, but of course you can subsequently decide to cancel the purchase. Unfortunately, we can no longer change/cancel the order once payment has been completed. Of course, the order can be returned. Please note that this must be done within 14 days.

It may happen that after placing an order you discover that you have forgotten an item. Unfortunately, once payment has been completed, no more items can be added to the order. A new order will have to be placed.

How annoying that the order is not complete! We would like to be informed as soon as possible of what is missing from your order. You can reach our customer service by telephone (+3185 1053549) or e-mail (customerservice@thenewchapter.com) from Monday to Friday between 9:00 AM and 5:00 PM.

You can return your item to us via our returns portal. We then ask you to place a new order in the desired size. You may contact our customer service for free shipping.

We understand that it is extremely difficult to select a size. To help you get started, we have added a size chart to each product so that you can more easily estimate which clothing size is best for you to choose. The size charts all have measuring instructions so that you can easily calculate your size. You can also always ask our customer service for advice.

Still unsure about a size? We completely understand. We recommend that you order 1 size. Is it not the right size? Send a message to our customer service and you will receive a code for free shipping on your order. Great, right!?

All orders are delivered in a bag made from recycled material and include a The New Chapter sticker. The bag can be reused to return your order.

Unfortunately, it may happen that the desired item is no longer in stock. When an item is completely sold out, it will disappear from the webshop. So if you can no longer find a specific item, it is unfortunately no longer available.

You can pay us in the following ways:

- iDEAL credit card

- PayPal

- Google pay

- Applepay

- Bancontact

There are no additional costs associated with a payment.

The payment details you provide to us are fully protected. Which means that all personal data you entrust to us is encrypted. Others cannot view or retrieve your personal data. You can be sure that a website is secured by the lock icon.

Unfortunately, payment afterwards is not possible.

All prices shown on the website include 21% VAT.

The New Chapter baby line is sustainable from the start until your baby has grown out of it and even further.

The GOTS label, which is clearly attached to every article, confirms this;

Fair wages for everyone who contributes to our product and less burden on people and the environment. The clothing is made from organic cotton, without pesticides and therefore less water abuse. Which is of course also better for pure baby skin.

In addition, all packaging we use is made from recycled material. Of course, we can always be more sustainable and we will continue to work on this continuously. Do you have any good tips? They are of course always welcome. Send us a message and we will look into this with attention.

Bringing a new life into the world is perhaps the biggest milestone ever. After all, as a parent (to be) you are at the beginning of a new chapter. The pages are still blank, unwritten, but quickly fill with moments that will stay with you forever. From the first smile to the first steps and the first day at playgroup. It is a colorful palette of firsts and every step in your child's development forms a first sentence, a page, a new chapter of your own story.

The New Chapter collects unique stories from inspiring parents and translates them into hand-painted prints. Each print is unique in its kind and symbolizes the typical story of a family that other parents can easily identify with. These prints shine again in our collections, or chapters , consisting of different garments. Although each chapter tells one specific story, all our collections have something in common. The refined colours, Nordic touch and contemporary look make the clothes suitable for all children from 0 to 4 years old.

We value not only the perfect picture, but also the bigger picture . That is why we design our garments with sustainable materials, taking into account both developments in the world and the growth of children. In this way, our (unisex) clothes can also be meaningful in the next chapter, such as a new season, year of life or the birth of a second or third child.

Place the unwashed/unworn clothing in the original packaging with attached tag back in the shipping bag and package the items properly. Go to returns via the webshop or scan the QR code that was included and follow the explanation.

Always add the packing slip - Seal the bag and stick the return label on it or have the barcode scanned at the delivery point.

Return costs are at your own expense. When the entire order is returned, the shipping costs will be refunded.

Very annoying to hear that the packing slip/return form is missing from your order. If you want to return an item and the packing slip is missing, you can print the order confirmation or invoice and add it to the return package. A handwritten note with the order number and your name/address details is also sufficient. The most important thing is that we can see who the return package came from. If we do not know who the return package comes from, we unfortunately cannot process the return.

You can use your track & trace code to see when we have received your return. After we have received your return, we will work to process your return as quickly and carefully as possible.

If the track and trace indicates that the package has been received at Jolo Fashion/The New Chapter, you can assume this.

After receiving your return, we will refund the money within 14 days of registering the return via the same payment method you used.

- Returns without a packing slip will not be processed. - The items must be in the original packaging. - The items must have an attached price tag. - The items must be unworn / unused / unwashed. - In the event of a defect / incorrect item, please contact us in advance. - Returns are always at your own risk. - If a return does not meet the conditions, we can refuse your return or partially refund it. We will then contact you. TIP If you have returns from different orders, these can be sent back in 1 package. Of course, return costs will only be charged once. You can find this option in Returnista.

The return period is 14 calendar days after receipt of the order.

As a consumer, you have the right to return internet purchases without giving a reason within a period of 14 calendar days after receiving the item (Distance Selling Act).

For returns, the amount will be refunded to your account within 14 days after receipt of the package.

Unfortunately it is not possible to issue a return. Your return package can be sent back to:

Jolo Fashion/The New Chapter

Minervum 7266

4817 ZM Breda

Of course! If you have ordered the wrong size or simply prefer to receive a size larger/smaller, please contact our customer service. You may return the item at your own expense and you will receive a code for free shipping on the new order. Contact us at: customerservice@thenewchapter.com

A deviation in the return amount may be because not all returned items have been processed. If an item has not been processed, please report this by email or telephone as soon as possible after shipment/receipt of your order.

You can contact us in the following ways:

Send an email to customerservice@thenewchapter.com

Call our customer service: +3185 1053549. We are available from Monday to Friday from 9:00 AM to 5:00 PM.

We are sorry to hear this and hope that you have received the items intact and complete. If the damage is only to the package, you can use another box for a possible return. Please use the return documents provided when returning. The package can be returned free of charge with the return label.

Telephone:
+3185 1053549

Mail:
customerservice@thenewchapter.com

Address:
Jolo Fashion/The New Chapter

Minervum 726
4817 ZM Breda

If you purchase an item from us, you can expect that you will receive a good item. If there is something wrong with your item, we will find a suitable solution as quickly as possible. Have you received an item that is damaged, incomplete or is it broken within 14 days? Then report the item to our customer service. After registering, we will inform you as soon as possible how we can resolve your complaint. Has your item broken outside the first 14 days? Please also report it as a complaint. Does your item meet the warranty conditions? The item will then be repaired free of charge, you will receive a new item or your money back. Does the item no longer fall within the warranty conditions or have you used the item normally and is it simply worn out? Then you are not entitled to a warranty.

Legal guarantee
All items you purchase from us have a legal warranty. This means that an item must be in good condition upon delivery and function well under normal use, for as long as you can expect that with that item. This also applies to items you buy on sale.


The New Chapter warranty conditions
In addition to the legal warranty, we also offer excellent complaints handling. If items break within 6 months, please check our The New Chapter warranty conditions. The warranty covers most general manufacturing and material defects. Rules for this guarantee are:

Visible defects must be reported within 14 days of receipt. This can be done by entering a photo via the Returnista return method. In this case In this case you can exchange this item free of charge provided it is in stock.

Invisible defects: the product is defective for an unexplained reason. Please contact our customer service for a review.

The warranty is not valid in the following cases:

The product is damaged due to inheritance or improper use (such as a hole or damage from a fall).

Damage caused by repairs or adjustments carried out by a third party without prior permission from The New Chapter.

Damage or disruptions caused by fire.

External changes caused by normal use of the product, such as discoloration of the product due to excessive washing, shrinkage of products due to failure to follow the washing instructions, etc.

For complaints about clothing and accessories, the handling of a complaint takes an average of 14 working days. You will receive an email from us as soon as the complaint has been handled and the item return has been processed.

The warranty covers most general manufacturing and material defects.

The warranty is not valid in the following cases:

• The product is damaged due to inheritance or improper use (such as a hole or damage from a fall)

• Damage caused by repairs or adjustments carried out by a third party without prior permission from The New Chapter.

• Damage or disruptions caused by fire

• External changes caused by normal use of the product, such as discoloration of the product due to excessive washing, etc.