Yes, sure! When you place an order above €99,- we will ship your package for free! For orders under this amount you pay €4.95 shipping costs in the Netherlands and €5.95 to Belgium.
When placing your order and in your order confirmation you will see the expected delivery time - this depends on the type of item and the shipping method. As soon as your order has been shipped, you will receive a confirmation with a Track & Trace code, which you can use to track the shipment.
No problem, we'll solve it for you! You will automatically receive a shipping confirmation as soon as your order has been completed by us. Your order will be picked up by DHL within 24 hours. They will let you know as soon as possible via track & trace when your package will be delivered. Orders placed during the weekend will be processed as soon as possible on the next working day.
We ship packages with DHL.
Ordering is very simple. Check out the next steps below and you'll know how to order right away.
Go to 'Collections'. You get the choice of boys, girls or unisex. After choosing the gender, you can choose from different types of clothing. Whichever menu option you click on (gender or type of garment), you will eventually arrive at a filter menu.
The filter menu allows you to search even more specifically for a product. Click on a size and optionally the type of garment or a specific color. If you find a nice article, you can click on the picture.
The product is displayed and you can choose a size. When you have chosen the size and if the size is in stock, you can click "Shop now", the article will be added to your shopping cart.
Within your shopping cart you have the option to view it and to to pay. If you want to proceed with the checkout, you will arrive at the check-out page. If you have an account with us, you can also log in here or continue as a guest. When all this is filled in, choose 'Continue sending'. Then choose the desired shipping method and in the next step the desired payment method. Click on 'Check order' to check all the details and when this is correct you can place the order.
Unfortunately, it sometimes happens that our e-mail ends up in the "junk mail". You can add our e-mail address to safe recipients to prevent this.
If you have not received a confirmation and it has not ended up in the junk mail, you can, if you have an account with us , see within your account whether the order went well. If the payment status is Paid and the fulfillment status is Open then everything is OK and the order will be shipped as soon as possible. If the payment was not successful, you can contact our customer service so that we can help you further.
If you have not received a confirmation and you do not have an account with us, we will be happy to check it for you. Please contact our customer service by calling +3185105260 or emailing firstname.lastname@example.org. It is also possible that an incorrect e-mail address has been entered and that you have not received any e-mails. As a result, you will not see the order in your account and it is best to contact us. This can be done via our customer service, which can be reached via +3185105260 or via email@example.com. There is a chance that the order has reached us in good order and that the items have been reserved. When you order again, because you think it didn't go well and eventually multiple orders are sent, they cannot be returned free of charge.
Don't worry! You will automatically receive a shipping confirmation as soon as your order has been completed by us. This will be within 24 hours of ordering. DHL will let you know as soon as possible via track & trace when your package will be delivered. Orders placed over the weekend will be processed as soon as possible on the next working day.
We are sorry to hear that you want to change/cancel an order, but of course you can decide afterwards to cancel the purchase. Unfortunately, we can no longer change/cancel the order once the payment has been completed. Of course the order can be returned. Please note that this must be done within 14 days.
It may happen that after placing an order you find out that you have forgotten an item. Unfortunately, once payment has been completed, no more items can be added to the order. A new order will have to be placed.
We are sorry that the order is not complete! We would like to be informed as soon as possible of what is missing from your order. You can reach our customer service by phone (+3185105260) or e-mail (firstname.lastname@example.org) from Monday to Friday between 9:00-17:00.
If you have ordered the wrong size or color, you can exchange the item. Return the item by following the return steps. Indicate that you want to exchange the item and for which size/color. We will ensure that you receive the right size for free.
We understand that it is very difficult to select a size. To help you on your way, we have included a size chart with every product so that you can more easily estimate which clothing size is best for you. The size charts all have measurement instructions so that you can easily calculate your size. In addition, you can always ask our customer service for advice.
Still unsure about a size? We totally get it. We recommend that you order 1 size. Is it not the right size? Then we take care of the entire return process and we will send you the correct size free. Great isn't it!?
All orders come in a bag made from recycled materials and come with a The New Chapter sticker. The bag can be reused to return your order.
Unfortunately it can happen that the desired item is no longer in stock. When an article is completely sold out, it will disappear from the webshop. So if you can no longer find a certain article, it is unfortunately no longer available.
You can pay with us in the following ways:
- iDEAL- Credit card
- Bancontact< p>There are no extra costs associated with a payment.
The payment details that you provide to us are completely protected. Which means that all personal data you entrust to us is encrypted. Others can therefore not view or find out your personal data. You know for sure that a website is protected by the icon of a lock.
Payment afterwards is unfortunately not possible.
All prices shown on the website include 21% VAT.
The New Chapter's baby line is sustainable from the start until your baby has grown out of it and even further.
The GOTS label, which is clearly attached to each article, confirms this; p>
Fair wages for everyone who contributes to our product and less impact on people and the environment. The clothing is made of organic cotton, without pesticides and therefore less water abuse. Which is of course also better for pure baby skin.
In addition, all packaging we use is made from recycled material. Of course we can always be more sustainable and we will continue to work on this. Do you have any good tips? They are of course always welcome. Send us a message and we will look into this carefully.
Bringing new life into the world may well be the greatest milestone ever. After all, as a parent (to be) you are at the beginning of a new chapter. The pages are still blank, unwritten, but quickly fill with moments that will stay with you forever. From the first smile to the first steps and the first day at playgroup. It's a colorful palette of firsts and each step in your child's development forms a first sentence, a page, a new chapter of your own story.
The New Chapter collects unique stories from inspiring parents and translates them into hand-painted prints. Each print is unique in its kind and symbolizes the typical story of a family that other parents can identify with. These prints shine again in our collections, or chapters, consisting of different garments. Although each chapter tells one specific story, all our collections have something in common. The refined colours, Nordic touch and contemporary look make the clothes suitable for all children from 0 to 4 years.
We not only value the perfect picture, but also to the bigger picture. That is why we design our garments with sustainable materials, taking into account the developments in the world as well as the growth of children. In this way, our (unisex) clothes can also be of significance in a next chapter, such as a new season, year of life or the birth of a second or third child.
Put the unwashed/unworn clothing in the original packaging with attached card back in the shipping bag and pack the items well.
Go to returns via the webshop or scan the QR code that is included and follow the explanation. p>
Add the packing slip at all times
- Seal the bag and stick the return label on it or have the barcode scanned at the drop-off point.
If you have one or more items If you want to return your order, you can do so within 14 days. Costs of return are for your own account, but we do offer a cheaper or free option. A package for €5.50 and a letterbox package for €3.50. Belgian customers also register their return via the link below, but an explanation follows for them to send the return to a Bpost point.
Register your return here
NOTE NOTE: Make sure the label or barcode of the outbound shipment is no longer visible. If the label of the outbound shipment is still visible on the package, this will cause problems during the return process. Returns are at your own risk, so keep this in mind
Return costs are at your own expense, but we do offer a cheaper option. A package for €5.50 and a letterbox package for €3.50. When the entire order is returned, the shipping costs will be refunded.
It is very annoying to hear that the packing slip/return form is missing from your order. If you want to return an item and the packing slip is missing, you can print the order confirmation or invoice and add it to the return package. A handwritten note with the order number and your name/address details is also sufficient. The most important thing is that we can see from whom the return package comes. If we do not know from whom the return package comes, we unfortunately cannot process the return.
With your track & trace code you can see when we have received your return. After we have received your return, we will start processing your return as quickly and carefully as possible.
If the track and trace indicates that the package has been received at Jolo Fashion/The New Chapter, you can assume this.
After receipt of your return, we will refund the money within 14 days of your registration of the return via the same payment method you used.
- Returns without a packing slip will not be processed.- The items must be in the original packaging.- The items must have an attached price tag.- The items must be unworn/unused/unwashed.- When a defect/wrong item, please contact us in advance. - Return shipments are always at your own risk. - If a return does not meet the conditions, we can refuse your return or partially reimburse. We will then contact you.TIP If you have returns of different orders, they can be sent back in 1 package. Return costs will of course only be charged once. This option can be found in Returnless.
The return period is 14 calendar days after receipt of the order.
As a consumer you have the right to return internet purchases without stating reasons within a period of 14 calendar days after receipt of the item (Distance Selling Act ).
For returns, the amount will be refunded to your account within 14 days after receipt of the package.
Unfortunately, it is not possible to issue a return. Your return package can be returned to:
Jolo Fashion/The New Chapter
4817 ZM Breda
If you are not satisfied with the size, color or something else, you can of course also exchange an item. Indicate in the return reason which item it concerns and for which size/color you want to exchange it. We will ensure that you receive the desired size/color for free. The items you return will be refunded to you. Swapping is free.
A discrepancy in the return amount may be due to the fact that not all returned items have been processed. If an item has not been processed, please notify us by e-mail or telephone as soon as possible after dispatch/receipt of your order.
You can contact us in the following ways:
Send an email to email@example.com
Call our customer service: +31851052606 We are available Monday to Friday from 9:00 AM to 5:00 PM.
We are sorry to hear this and hope you received the items intact and complete. If the damage is only to the package, you can use a different box for a possible return. Please use the return documents that are included with the return. With the return label, the package can be returned free of charge.
If you buy an item from us, you can expect to receive a good item. If there is something wrong with your item, we will look for a suitable solution as soon as possible. Did you receive an item damaged, incomplete or broken within 14 days? Then report the article to our customer service. After registering, we will inform you as soon as possible how we can solve your complaint. Did your item break outside the first 14 days? Then report it as a complaint. Does your item meet the warranty conditions? Then the item will be repaired free of charge, you will receive a new item or your money will be refunded. Is the item no longer within the warranty conditions or have you used the item normally and is it simply worn out? Then you are not entitled to warranty.
All items you buy from us come with a legal warranty. This means that an item must be in good condition upon delivery and function properly under normal use, as long as you can expect that from that item. This also applies to items that you buy in the sale.
The New Chapter Petit warranty conditions
Apart from the legal warranty, we also offer an excellent complaint handling. If items break within 6 months, please check our The New Chapter warranty conditions. The warranty covers most general manufacturing and material defects. Rules for this guarantee are:
Visible defects must be reported within 14 days of receipt. This can be done by entering a photo via the return method Returnless. In this case In this case you can exchange this item free of charge if it is in stock.
Invisible defects: the product is defective for an inexplicable reason. Please contact our customer service for a review.
The warranty is not valid in the following cases:
The product has been damaged by inheritance or misuse (such as a hole or damage from a fall).
Damage caused by repairs or alterations made by a third party without prior permission from The New Chapter.
Damage or disruption caused by fire.
External changes caused during normal use of the product, such as discoloration of the product due to excessive washing, shrinkage of products due to not following the washing instructions, etc.
For complaints about clothing and accessories, the handling of a complaint takes an average of 14 working days. You will receive an email from us as soon as the complaint has been settled and the item has been returned.
The warranty covers most general manufacturing and material defects.
The warranty is not valid in the following cases:
• The product is damaged by inheritance or improper use (such as a hole or damage from a fall)
• Damage caused by repairs or modifications performed by a third party without prior permission from The New Chapter. em>
• Damage or disturbance caused by fire
• External changes caused by normal use of the product, such as discoloration of the product by excessive washing, etc.