Privacy policy

Privacy statement & Cookie policy

The New Chapter

Privacy statement

The New Chapter processes personal data in the context of its activities. This Privacy statement & Cookie policy (hereinafter: "Statement") is designed to inform customers of The New Chapter, suppliers of The New Chapter, visitors to the website of The New Chapter and other persons who contact The New Chapter (for example via the contact form on the website of The New Chapter). about the processing of their personal data by The New Chapter. The New Chapter is responsible as referred to in Article 4 of the General Data Protection Regulation (GDPR) for the processing of personal data as set out in this Statement.

Contact details:

The New Chapter B.V.

Watertorenstraat 4

4921 XG Made


Personal data that we process

The New Chapter processes the following personal data of the categories of data subjects mentioned in the introduction to this Statement:

  • First and last name
  • Sex
  • Date of birth
  • Address data
  • phone number
  • E-mail address
  • Employer and position (in the case of suppliers)
  • IP address
  • Information about your activities on our website
  • Internet browser and device type
  • Bank account number

The New Chapter obtains this personal data because you provide it to us when you use our services, or because it is collected when using our website.

You are under no obligation to provide your details to The New Chapter. However, if you decide not to provide your details, we cannot (fully) offer our services to you.

Special and/or sensitive data that we process

The New Chapter does not intend to process special and/or sensitive personal data, or to collect personal data from website visitors who are younger than 18 years old. However, we cannot check whether a visitor is older than 18. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without that consent, please contact us at, we will delete this information.

For what purpose and on what basis we process personal data

The New Chapter processes your personal data for the following purposes:

  • Handling your payment
  • Sending our newsletter and/or advertising brochure
  • To be able to call or e-mail you if this is necessary to carry out our services
  • To inform you about changes to our services and products
  • To offer you the opportunity to create an account
  • To deliver goods and services to you
  • Offering our website
  • Obtaining information about the use of our website

We may use your personal data for the above purpose because you have given us permission to do so, because this is necessary for the execution of our agreement with you and/or because this is necessary for the representation of our legitimate interests.

Automated decision making

The New Chapter does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example an employee of The New Chapter).

How long we keep personal data

The New Chapter does not store your personal data for longer than is necessary to realize the purposes for which your data is collected. In general terms, we use the following retention periods for personal data:

  • we store customer data for up to 2 years after the end of the customer relationship;
  • messages sent via the online contact form will be deleted after the message has been processed;
  • We store tax data for up to 7 years after collection of the data.

Access to your personal data

The New Chapter handles your personal data with care. This also means that your personal data (internally) is only accessible to our employees insofar as this is necessary for the performance of their work for the purposes stated in this Statement.

The New Chapter will only provide your personal data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation. For the execution of our agreement with you, you can think of, for example, the processors engaged by us, such as our software suppliers. In the case of provision on the basis of a legal obligation, this may include, for example, the provision of your data at the request of, for example, the judiciary or the tax authorities. When providing personal data to third parties, The New Chapter will ensure that, where possible, it has taken appropriate safeguards to protect your personal data.

In principle, we do not process your personal data outside the European Economic Area (EEA). If this is the case, we make every effort to comply with the conditions set by law.

Cookies, or similar techniques, that we use

In order to better help you and to make a targeted offer, we use cookies to improve your user experience on the website. Cookies are text files that your device or browser stores when you visit our website. The New Chapter may also use techniques that are similar to cookies, such as tracking pixels, flash cookies, Java scripts, tags and web beacons. We classify these techniques as cookies.

By using our website, you consent and agree to the use of cookies and the storage of personal data.

We use on our website necessary cookies. These are cookies that are necessary for the website to function. Your prior consent is not required for the use of necessary cookies.

In addition, we use analytical cookies. Some of the analytical cookies that we place are set in such a way that they do not collect personal data. These therefore have little or no influence on your privacy. Your permission is also not required for the use of these cookies.

We also use analytical cookies that map your behavior on our website, such as Google Analytics. For this we have concluded a processing agreement with Google and have adjusted the settings so that we do not share personal data with Google. We thereby comply with the current guidelines of the General Data Protection Regulation.

We ask for your permission for the use of these cookies. You can give or withhold this permission based on the cookie banner.

Finally, we also put marketing cookies in. These cookies map out your personal preferences so that we can tailor our offer to you. We ask for your permission for the use of these cookies. You can give or withhold this permission based on the cookie banner.

Because we can use cookies with the aim of collecting, combining or analyzing data about your use of our website so that you can be treated better or differently, we process your data. This Statement applies to any processing of data.

You can change your choice for the use of cookies at any time by adjusting the cookie settings of your browser.

View, modify or delete data

You have the right to view, correct or remove data (or have it removed). In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by The New Chapter and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to yourself or a third party. You can send a request for access, correction or deletion of your personal data or a request for withdrawal of your consent or objection to the processing of your personal data to To ensure that the request for access has been made by you, we may ask further questions to verify your identity. We will respond to your request as soon as possible, but within four weeks.

How we protect personal data

The New Chapter takes the protection of your personal data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly secured or if there are indications of misuse, please contact us at:

The New Chapter would also like to point out that you have the option to file a complaint with the national supervisory authority: the Dutch Data Protection Authority. This can be done via the website of the Dutch Data Protection Authority (


The New Chapter may change or replace this Statement at any time. We therefore advise you to consult this Statement regularly so that you are aware of the latest state of affairs. In the event of substantial changes, The New Chapter will notify you of those changes.